Ruru (“the Shop”) is committed to handling our customers’ personal information with care, as a place where the stories of stones and colors come together. To ensure a safe and comfortable experience, we protect and manage personal information in accordance with the following policy.

Article 1: Definition of Personal Information In this policy, “personal information” refers to information that can identify an individual, such as name, address, telephone number, email address, social media accounts, purchase history, and workshop participation records.

Article 2: Methods of Collection and Purpose of Use The Shop collects and uses personal information only to the extent necessary for the following purposes: • Shipping products, processing payments, and related communications • Managing workshop reservations and providing guidance to participants • Responding to inquiries • Providing information on new products, exhibitions, and events (only for customers who request it) • Introducing customer posts or campaigns linked to social media (with prior consent) • Improving website usability and analyzing access data (using cookies and similar technologies)

Article 3: Provision of Personal Information to Third Parties The Shop does not provide personal information to third parties except in the following cases: • When the customer has given consent • When required by law • When providing information to subcontractors (such as delivery companies or payment processors) within the necessary scope We require subcontractors to manage information appropriately and prevent leakage.

Article 4: Security Measures To prevent leakage, alteration, or loss of personal information, the Shop implements the following security measures: • Encryption of communications using SSL and similar technologies • Access restrictions on management devices and cloud environments • Setting retention periods and regularly deleting stored information • Establishing internal management systems and providing staff training

Article 5: Requests for Disclosure, Correction, or Deletion If a customer requests disclosure, correction, suspension of use, or deletion of their personal information, the Shop will respond in good faith within a reasonable period. Please contact the inquiry desk below for such requests.

Article 6: Use of Cookies The Shop’s website may use cookies to improve usability and analyze access data. Cookies do not contain information that identifies individuals, and customers may disable cookies through their browser settings.

Article 7: Personal Information of Minors Customers under the age of 16 must obtain consent from a parent or guardian before providing personal information.

Article 8: Revisions to This Privacy Policy The Shop may revise this policy as needed due to changes in laws or service content. Any revisions will be announced promptly on the website.

Contact Information

For questions or requests regarding the handling of personal information, please contact: Ruru

Email:

Address: 92‑6 Nushiyacho, Tomikoji‑Ayanokoji‑Sagaru, Shimogyo‑ku, Kyoto, Japan